Make sure that you correctly booked your session at your desired time by checking our Calendar
. Your CloudKey should have been sent to you via email and phone text message approximately 2 hours before your scheduled session.
Your CloudKey will only work starting 10 minutes before your booking time, and will stop working 10 minutes after your session ends. If you are within these times, and your CloudKey does not work, we may be experiencing a severe power outage. Please leave the facility and one of our staff will contact you with a proper reimbursement.